CUSTOMER SERVICES

Adding Birthstones

If your family is still growing, rest assured your birthstone jewelry can change with it. We can add additional birthstones to your bracelet or necklace at any time for just $4.00/each (plus shipping).

To have your jewelry updated, please follow these instructions:

  1. Package your jewelry, so that it won't be damaged during shipment.
  2. Include a check for $4.00/birthstone + $3.95 (return shipping) made payable to Pearls By Laurel. There may be additional charges for international customers (see below).
  3. Include a note specifying how you'd like the birthstones arranged. On this note, also include the purchaser's name and/or the original order number.
  4. Ship the package to the following address:
  5. Pearls By Laurel
    1806 Sandhill Rd
    Orem, UT 84058

Once we receive your jewelry, we'll reconstruct it with the additional birthstone(s) and ship it back to you. This process usually takes about 10 days.

International Customers

If you live outside the USA, please include payment of $9.95 (instead of $3.95) to cover the cost of return shipping. Please also note that the exchange process may take longer due to longer shipping times.

I live outside the USA. Are there any additional charges?
Yes. If you live outside the USA, please include a payment of $9.95 (instead of $3.95) for return shipping costs. Please also note that the exchange process may take longer due to longer shipping times.

How long will it take to get my jewelry back?
Most USA customers receive their jewelry back in less than 10 business days. We will notify you via email when your exchange has been processed (including tracking information).

Do I need to pay for return shipping?
Yes. You will need to pay $3.95 to cover return shipping. Please include this amount in your check. For example, to add 2 birthstones the cost would be $11.95 (i.e. $4.00 x 2 + $3.95).