Our jewelry is designed to last a lifetime and is covered by a lifetime guarantee. If your jewelry has broken, rest assured that we will repair it for you quickly and at no charge.

With a Receipt

Simply follow the instructions on the back of your order receipt. You will be asked to tear off and fill out a return slip, which you will then include in the return package along with your jewelry.

Without a Receipt

If you do not have your order receipt, please follow these instructions:

1. Package your jewelry, so that it won't be damaged during shipment.
2. Include a note specifying what has broken on your jewelry.
3. On the note, include the purchaser's name and/or the original order number.
4. Include a check for $3.95 (i.e. to cover return shipping) made payable to Pearls By Laurel. There may be additional charges for international customers (see below).
5. Ship the package to the following address:

Pearls By Laurel
1160 S State St, Suite 260
Orem, UT 84097

Once we receive your jewelry, we'll repair it and ship it back to you. This process usually takes about 7-10 days (including shipping times).

International Customers

If you live outside the USA, please include payment of $9.95 (instead of $3.95) to cover the cost of return shipping. Please also note that the exchange process may take longer due to longer shipping times.