If your bracelet doesn't fit just right, we'll be glad to adjust it at no additional charge.
With a Receipt
Simply follow the instructions on the back of your order receipt. You will be asked to tear off and fill out a return slip, which you will then include in the return package along with your jewelry.
Without a Receipt
If you do not have your order receipt, please follow these instructions:
- Package your jewelry, so that it won't be damaged during shipment.
- Include a note specifying either a replacement size or how many silver beads you'd like added/removed.
- On the note, include the purchaser's name and/or the original order number.
- Ship the package to the following address:
Pearls By Laurel
1160 S State St, Suite 260
Orem, UT 84097
Once we receive your jewelry, we'll reconstruct it to the size indicated and ship it back to you. This process usually takes about 7-10 days (including shipping times).
If you live outside the USA, please include an additional payment of $9.95 to cover the cost of return shipping. Please also note that the exchange process may take longer due to shipping transit times.
How long will it take to get my jewelry back?
Most customers receive their jewelry back in less than 10 business days (including shipping both ways). We will notify you via email when your exchange has been processed (including tracking information).
|Making Order Changes||Checking An Order|
|Returns & Exchanges||View Order History|
|Tracking Your Package||Late Or Lost Shipments|
|Adding Birthstones||Jewelry Resizing|
|Jewelry Repairs||Tarnish Problems|
|Jewelry Care||Website Trouble|
|Via Email||Via Phone|