Returns and Exchanges
You may return your unworn jewelry within 30 days of purchase for an exchange or a full refund. No hassles and no questions asked.
With a Receipt
Simply follow the instructions on the back of your order receipt. You will be asked to tear off and fill out a return slip, which you will then include in the return package along with your jewelry.
Without a Receipt
If you do not have your receipt, please instead follow the instructions below:
- Package your jewelry so that it won't be damaged during shipping.
- Include a note with instructions indicating what action to take (e.g. refund, exchange, etc). On this note, please also tell us the original order number or the name of the person who placed the order.
- Ship the package to the following address:
Pearls By Laurel
1806 Sandhill Rd
Orem, UT 84058
Who pays for return shipping?
In most cases, you will be responsible for the return shipping costs. If we have made a mistake or are otherwise at fault, please contact us and we will provide you with a prepaid return shipping label.
How should I package my return?
When possible, we recommend you re-use the original materials that came with your bracelet. If this is not possible, we recommend you use either a box or padded envelope.
What service should I use to send my package?
We typically recommend USPS First Class Mail, which is very economical for small packages (approximately $2.50). You are welcome to choose an alternate faster service if you prefer.
Should I insure my package?
We do not purchase insurance for any of our shipments and the vast majority arrive with no trouble. That said, you are ultimately responsible for ensuring your package arrives to us.