CUSTOMER SERVICES

Silver Tarnish Problems

Our jewelry is designed to last a lifetime. Nevertheless, the components used in our bracelets are genuine silver, meaning they can both oxidize (i.e. tarnish) and wear down over time. Accordingly, we recommend several precautions (see Jewelry Care) to keep your jewelry looking great.

Most silver wear issues fall into one of two categories:

1. Discoloration

This will appear as a yellow or grayish hue on the surface of the silver beads. This is due to oxidation of the silver and can usually be buffed out using a dry cloth or silver polish.

2. Plating Wear

This will appear as yellow or gray rings around the center of the silver beads. This is due to the silver plating wearing through, exposing the base metal underneath. This type of wear unfortunately cannot be fixed and the beads must be replaced to restore their original luster. However, you can avoid this type of wear on your beads by taking your bracelet off when you type, and/or avoiding other activities that may rub off the plating on your beads.

Rest assured, we stand behind the quality of our product and we want you to be happy with your purchase. So if you cannot remove the discoloration using the method suggested above, please contact us and we'll be happy to replace your silver components at no charge.

Premium Silver

If you are having trouble with your silver, you may want to upgrade to our Premium Silver plating, which is thicker than our standard plating and also has an anti-tarnish coating. It will wear much better than our standard silver, particularly for those wearing their bracelets daily and possibly getting them wet. It is much more expensive for us to produce this silver, so we sell it as an upgrade for $9.95.

My silver is tarnishing. What can I do?
First, please try buffing out the tarnish with a dry cloth. If that does not work, please contact us and we'll be glad to replace your silver at no charge. This is included in our Lifetime Guarantee.

Is the Premium Silver plating worth the additional $9.95?
We typically recommend our Premium Silver plating option for those who wear their bracelets on a daily basis. Furthermore, if you are experiencing tarnish or wear issues, we also recommend upgrading your plating, as this should prevent any further trouble. The Premium Silver plating is very nice and most consider it well-worth the additional cost.

Is your jewelry genuine silver?
Yes. All of our jewelry is constructed with genuine silver.

What is causing my jewelry to tarnish?
Because there are so many possible causes of silver tarnish, it can be difficult to troubleshoot with precision. The most common culprits of tarnish are as follows: exposure to cleaning agents, water containing sulphur, perfumes, high pH skin types, prolonged humidity, and sweat.