When your order ships, we will send you a tracking number via email. You can also find this tracking number in your Order History.
Why doesn't my tracking number show any information?
It can take up to 24 hours for tracking updates to appear. Please be patient and check back later.
Why is the estimated delivery date different?
The estimated delivery date we provide you at Checkout may differ slightly from that shown on your tracking information. In most cases, the original estimate we provide is more accurate.
My tracking information has not updated in several days. What is going on?
In most cases, there is no need to worry. Tracking gaps of 2-3 days are quite common. If your tracking information has not updated for more than 5 days, please refer to our late deliveries page.
| Making Order Changes | Checking An Order |
| Returns & Exchanges | View Order History |
| Tracking Your Package | Late Or Lost Shipments |
| Adding Birthstones | Jewelry Resizing |
| Jewelry Repairs | Tarnish Problems |
| Jewelry Care | Website Trouble |
| Via Email | Via Phone |