Frequently Asked Questions
How many birthstones can I have on my bracelet or necklace?
We know that some families come in large sizes. So both our bracelet and necklace designs can accommodate up to 12 birthstones. If you need more than 12 birthstones, please contact us to discuss a custom order.
Is my credit card information safe?
Yes. Our website uses the latest in SSL encryption to ensure each transaction is 100% secure. Additionally, we do not retain any of your credit card information in our system. Following the completion of your transaction, this information is permanently deleted for security purposes.
Do you ship internationally?
Yes. Currently we ship to the following countries: USA, Canada, UK, Ireland, France, Australia, and Singapore. If you live outside one of these regions, please contact us and we can make special arrangements to ship to your country.
Can I add additional birthstones as my family grows?
Absolutely. You may add additional birthstones to your jewelry at any time for a cost of $4.00/each. Please click here for more details.
Does your jewelry contain lead or nickel?
No. The silver components in our designs are certified lead and nickel free. They should not cause any type of reaction for most skin types.
What are you payment options?
We accept both PayPal and all major credit cards. If you would like to pay using a check or money order, please contact us and we can make special arrangements.
How will my jewelry be packaged?
Each piece of jewelry is individually packaged in an elegant jewelry box with a reference card describing the birthstone months. It is a very nice presentation for gifting.
What gifting options are available?
During Checkout, you may include a custom gift message. If you choose this option, the order will ship with a gift receipt that does not include any pricing information. For your convenience, gift cards are also available.
Can I get my bracelet resized?
Yes. If your bracelet is a little too snug or loose, we'll be glad to re-size it free of charge. To take advantage of this complimentary service, please contact us or refer to the instructions on the back of your order invoice.
Will my jewelry tarnish?
The components used in our jewelry are genuine silver. As a result, there is a possibility that they can oxidize (i.e. tarnish) over time if not properly cared for. However, if you follow a few simple care instructions, your jewelry should continue to look beautiful for many years. If tarnish every does begin to show on your jewelry, simply buff it off with a dry cloth. It will leave a nice patina on the finish.